Shift happens - driving cultural and organizational change
- Challenge:
- How does a leading energy company shift to a customer focused culture and differentiate themselves in a competitive industry?
- Solution:
- Performance Coaching trained and certified company executives to deliver its Coaching for High Performance and Coaching Milestone programs internally, initiating a shift to a coaching culture.
- Outcome:
- Overall, morale improved, communications were enhanced, and there was increased teamwork. Using the coaching and mentoring skills learned through the PCI programs managers forged closer connections with front line employees helping to achieve the "great customer service" outcome the company sought.
Read the full story (.pdf format)
Sitemap | Unsubscribe from our newsletter Copyright © 2010 Performance Coaching Inc.