Testimonials
As a result of completing the 'Coaching for Challenging Conversations' program, our leaders are more effective as coaches. We see more confidence to address challenging issues earlier and in a way that strengthens working relationships.
- Baxter Corporation Canada
Consistently harness the positive aspects of conflict
The ongoing task of developing talented people requires many kinds of conversations. No matter how effective you are as a coach and manager you will face situations that require tough conversations. In fact, working with hard-working, high-achieving, committed people requires challenging conversations if they and you are to continue to grow and excel. Coaching for Challenging Conversations provides participants with a road map to effectively handle challenging conversations, the skills needed to use the map, and the self-management tools needed to access those skills when the pressure is on. Participants will explore the key factor in tackling difficult conversations successfully and with confidence: the disciplined use of specific communication skills.
Who will benefit?
Coaching for Challenging Conversations was designed for three main groups: managers who want to further improve their coaching ability, leaders who want to challenge people in a productive way that builds trust and confidence, and people working in teams who need to positively resolve differences with each other.
What will participants learn?
- How to decide when it is productive to engage in conflict
- Their personal tendencies in addressing conflict (using the Thomas-Kilman Conflict Management Instrument), and how to adjust in the heat of the moment
- How to prepare for a confronting discussion using a custom planning tool
- The common roadblocks to positive outcomes, and how to avoid them
- How to bring emotions under control and listen attentively to others
- How to achieve the balance between accessing skills and managing themselves during a conversation
What will participants take away with them?
A comprehensive workbook containing reference materials and exercises, a map for how to prepare and deliver a challenging conversation, and a self-assessment profile and tips to assist participants every step of the way. Participants will also receive a preparation and planning tool that will help them transfer the skills they have learned back to the office.
What benefits will my organization realize?
- More courageous managers willing to make tough decisions
- Productive, engaged employees
- Increased energy and morale
- A healthier, more positive work environment
Format
Coaching for Challenging Conversations is a two-day program for up to 24 participants. Each session in taught by one of Performance Coaching's dynamic experienced trainers. E-mail us, or phone us at 1-800-513-0945, to discuss an implementation that will fit your needs.