Coaching for Challenging Conversations is an interactive, multi-media program that spurs learning through effective use of lecture, discussion, video, and exercises. This page provides a chance for you to watch the instructors in action, go through a video exercise demonstrating the power of non-verbal acuity, and read testimonials from session participants.
For more information, please contact us.
Watch Video Clips:
Karyn discusses the challenge of 'unbundling' - in which a complex set of issues is stripped away to identify the core problem
Garry talks about the importance of truly listening during a confronting conversation
Karyn talks about the difficulty of truly 'dropping your agenda' at the opening of a challenging conversation
Garry talks about the power of stepping back and observing what is going on at the body, feelings, mind level in order to better manage our self and our reactionsEmbed Video in HTML by VideoLightBox.com v1.8
Program Testimonials:
Across our business, we expect our leaders to discuss and resolve performance issues with their direct reports, peers and colleagues. We often found that challenging conversations would be delayed or executed in an ineffective manner.
As a result of completing the 'Coaching for Challenging Conversations' program, our leaders are more effective as coaches to support employees in achieving high performance business results. We see more confidence in our leaders to address challenging issues earlier and in a way that strengthens working relationships.Baxter Corporation Canada
Great job. The time flew by and I got a lot of information.
Program Participant
One of the most effective sessions I have attended in a very long time.
Program Participant
Step by step process with lots of small group breakouts that were insightful and got everyone engaged.
Program Participant
Provides a start to finish approach in dealing with challenging conversations without a lot of overlap from other courses (very rare!)
Program Participant